Terms & Condtions
RETURN POLICY
This return policy (hereinafter, the “Return Policy”) shall govern the manner in which the customer may return products purchased on the www.wearrelic.com website (hereinafter, also the “Website”).
The products purchased on the Website are sold directly by Relicwear Studio Private Limited (hereinafter, “Relic” or the “Vendor” or “We” or “Us”), a company with registered office at A-56, Florence super Sushant Lok-3, sector-57 Gurgaon, Haryana-122011
1. PROCEDURES FOR EXERCISING THE RIGHT OF WITHDRAWAL
Relic’s purpose is to guarantee the customer’s full satisfaction. If, for any reason whatsoever, the customer is not satisfied with the order, he/she may exercise the right to cancel the purchase and return the purchased products.
The customer must inform us of his/her decision to return the order within Seven (7) calendar days from the date on which he/she received the product purchased on the Website (or from the date on which he/she received the last shipment in the case of multiple purchases), according to one of the following methods:
(a) filling out the online Return Form available on the Website in the Client Services area/Order Management/Returns (the “Return Form”);
1.1 Online Returns
Returned Products under the right of withdrawal shall be shipped back to Relic from the same state as they were delivered to within Seven (7) calendar days from the date the Vendor is notified of the decision to exercise the right of withdrawal, to the address indicated on the pre-paid and pre-stamped return label included in the packaging (please follow the instruction on the Return Form to use our free-collection service). The products may be returned by dispatching the package through the shipping agent indicated by Us.
If the customer decides to use the courier indicated in the Return Form, he/she shall not have to bear the return shipping costs, which will be entirely borne by Relic, and it will be possible to track the parcel at any time. In this case, the customer is requested to follow the instructions in the Return Form included in the package and contact Shiprocket to organise the pick-up.
If the customer decides to use a different courier or other postal delivery method to return the products, he/she shall bear the cost of shipping the items in advance, in accordance with our return instructions, and shall be responsible for any loss or damage to the products during transport. To protect the customer, We recommend that returned items always be sent back by courier, even if the customer decides not to use the pre-paid method with the courier recommended by Us.
2. TERMS AND CONDITIONS OF RETURN
The right to return products shall be deemed to have been correctly exercised once each of the following conditions have been fully met:
As specified under article 1., the customer (a) has correctly filled in and submitted the online form available at the following link or (b) has contacted the Client Services within Seven (7) calendar days from the date he/she receives the purchased product (or for purchases of multiple products, the date on which the last product was received)
The products shall be returned new, undamaged, unworn - save for the consumer’s right to try on the product to ascertain its characteristics - and not washed.
Relic reserves the right to refuse the return of products that are damaged, dirty or in a condition that unequivocally suggests that they have been used for purposes other than the customer’s verifications that are strictly necessary to ascertain their characteristics.
In any case, the Customer shall be held liable for the reduction in value of the Products; the Vendor reserves the right, at its own discretion, to take legal action against the Customer to ascertain such reduction and, in subordination to the hypothesis of refusal of the return, to withhold from the refund due to the Customer the sum corresponding to the damage caused to the returned Product;
The identification brand Hang-tag, the price tag and any label are still attached to the products, as well as the disposable seal;
The products shall be returned in their original packaging and if still intact, together with the delivery receipt contained in the original packaging and the garment bag, if included inside the package at the time of delivery of the Order;
The returned items must be shipped back to us within Seven (7) calendar days from the date the customer informed Us of the decision to withdraw from the purchase contract, to the address indicated on the pre-paid and pre-stamped return label included in the packaging (please follow the instructions on the Return Form to use our free-collection service)
Once all requirements set forth above have been fulfilled, We shall refund the entire price for the purchased products.
Please note that products returned under the right of withdrawal shall be shipped from the same geographical state in which they have been dispatched.
2.1. Identification brand hang-tag and price tag
All products sold by Relic include an identification hang-tag and the Price tag. Products shall be tried on without removing the tag. Returned products without the tag will not be accepted. To return damaged, defective or incorrect products the identification hang-tag and the Price tag should still be attached to the products, as long as possible and where still available.
2.2. Non-Acceptance of Returns by Relic
Should the product not be accepted, the customer will be notified by e-mail as soon as practicable, within a reasonable period of time. In this case, the customer may choose to have the products delivered at his/her expense. Please note that returns refused and re-delivered may not include the original packaging (garment bag). Should the customer refuse the above delivery, Relic reserves the right to retain in a definite manner the products as they shall be deemed to have been refused and abandoned by the customer, as well as the amount paid for the purchase of the products.
2.3. Exceptions to the exercise of the right of withdrawal
Without limiting the provisions of the above paragraph, the right of withdrawal does not apply to the following:
sealed products unsealed by the customer following delivery, where return of such products is unsuitable due to health protection or hygiene reasons;
products comprising sealed audio or video recordings or computer software or other digital elements, if the product becomes unsealed after delivery;
products which are made to the customer’s specifications or clearly personalised;
products which have become inseparably mixed with other items after delivery; or
digital service or content that the customer has started downloading, so expressly waiving the right of withdrawal.
3. REFUND TERMS AND PROCEDURES
After Relic has received the returned products and checked that the products meet all requirements, the customer shall receive an e-mail that the returned products have been accepted. Whatever is the form of payment used (Razorpay, Amex, G Pay, Ideal, Mastercard, Maestro, Paypal, Visa etc), Relic Island will refund the customer all payments received for such cancelled purchase, excluding shipping costs. We will process the refund due as soon as possible and, in any event, except otherwise provided under mandatory local legislation of the Customer’s place of residence, within:
If the customer uses our free collection service: Seven (7) calendar days from the day on which our warehouse receives and verifies the returned products, or
if the customer returns the products autonomously: Seven (7) calendar days (i) from the date in which Relic has received the products returned by the customer or (ii) from the moment in which the customer provides evidence of having sent the products back, whichever is the earliest;
The Customer shall be liable for any diminution to the value of the returned products arising from the use for purposes other than the Customer’s verifications strictly necessary to ascertain the characteristics, functions or nature. Relic reserves the right to retain from the refund the sum corresponding to the damage caused to the returned Product, and in any case, to take legal action against the Customer in order to protect its rights.
Without prejudice to the above, once Relic has checked that the return was carried out in compliance with the above conditions, the time period for refunding the amount paid by the customer for purchasing the returned products depends on the payment type used. As an example:
Purchase by Credit/Debit Card: refund time will depend on the Credit Card company’s policies.
Payment made by bank transfer, where available: the customer will be refunded the amount paid for the products returned to the Bank account used for the purchase; the time needed for refunding depends on the information provided in the order. Please remember it is necessary to have a Bank account in order to receive a refund for bank transfer orders.